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1. Consultancy Services

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           Build a customer-focused—and growth-oriented—organization.

• KPI's 

                Establish a high KPI's (Key Performance Indicators) involved in a metric dashboard that needed to measure the                                  progress of a business strategy

• Customer Experience

  Deliver great customer experiences that increase loyalty and decrease costs.

• Procurement

  Reduce your cost base. Sustain the gains. Repeat.

• Operations

  How much better, faster or smarter could you do the process?

• Strategy

  Gain a competitive advantage over industry rivals by exploiting core strengths in your market segments.

• Sustainability

  Driving competitive advantage through ongoing and increasing value.

• Organization

  Improve performance by ensuring your people can deliver on your strategy. 

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   2. Professional General Applied Business Courses

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•         Total Quality Management (TQM)

• Product Management

• Motivation Techniques

• Business to Business (b2b) Industrial Sales Program

• Cross-Selling Strategy

• Human Resource Management

• The Five Pillars

• Customer Service Skills

• Strategy Formulation

• Introduction to Key Performance Indicators (KPI's) & Scorecard Strategy

• Effective Planning Skills

• Customer Satisfaction Index (CSI)

• Reinforce Sales Skills

• Negotiation Skills

• Management & Leadership skills

• Marketing

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  3. Automotive Applied Training Programs (on Ad hoc basis):

•  After Sales Service Management

 

 

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• Business Planning

• Performance Monitoring

• Profit & Loss Management

• Departmental Cooperation

•  Improving Service Revenues

•  Service Retention & Customer Satisfaction

•  Service Customer satisfaction   Service Marketing Strategy

• Service Promotion Operations

• Service Efficiency and Increasing Profits

• Service Quality Management

• Customer Relations

• Service Advisor Operation Standards

• 5 S (improving workplace efficiency)

• Effective Service Menus = Profitability and Customer Retention

• Service Centers Sales Enhancement Program

• Service Advisor Marketing & Sales Skills

• Service Quality Control / Management (F1)

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• Service Marketing Planning and execution

  • Product - Service Product

  • Price - Pricing And Transparency

  • Promotion - Promotional Campaign

  • Place - Customer Convenience

  • Marketing Communication

• Spare Parts Operation 

  • Order Taking

  • Inventory Control

  • Receiving and Shelving

  • Parts Storage

  • Picking and Packing

  • Shipping

  • Cooperation with Service Workshop

• Spare Parts Wholesales

  • Market Analysis

  • Customer Base Management

  • Establishing Objective

  • Call Sales

  • Counter Sales

  • Sales Promotion And Campaign

  • Training

  • Delivery And Return Policy

• Accessory Sales

  • The role of the Parts Departments in accessories sales

  • Achievement control

  • Product appeal (announcement)

  • Planning the measurement of sales promotion

  • Process of proposal type sales

  • Inventory control

• Human Resources

  • Organization and Manpower

  • Staff Development and Training

  • Motivation and Discipline

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• Automotive Sales Promotion:​

  • ADVERTISISNG TOOLS & GUIDE

    • ​MEDIA

    • Motor Show

    • Promotional Campaigns

    • Internet Marketing 

    • Sponsorship

  • ​NEW MODEL LAUNCH MANAGEMENT Process

  • Launch Assessment Guide

  • Pricing Management

  • Pricing Strategy

• Communications Check list 

  • ​Media Relations Check List

  • Speech/Press Release Writing Check List

  • Event Management Check List

• ​Event Management Check List

• Dealer's management

• Brand Management

• Dealer involvement & incentive program management

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